FAQ's
Find answers to common questions about shipping, returns, orders, and our products. Learn more about Brevoy's policies and features to make the most of your portable espresso maker.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer international shipping?
Yes, we offer international shipping. Please check our shipping policy for details on regions where we offer free shipping.
How long does shipping take?
Shipping times vary by destination. Typically, it takes 5-7 business days for domestic orders and 10-15 business days for international orders. Delays may occur due to customs processing.
What is your return policy?
We offer a 30-day return policy. Products must be returned in their original condition and packaging. Please read our return & refund policy for more information.
Do I need to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. Please contact our customer service for assistance.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service at support@brevoy.com with your order number and reason for return. We will guide you through the process.
Orders
Below are some of are common questions about orders
How do I place an order?
To place an order, simply add the desired items to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service immediately if you need to make changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For more details, please visit our payment information page.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on our website or the carrier's website.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving your order. Provide your order number and photos of the damaged or incorrect item, and we will assist you with a replacement or refund.
Products
Below are some common questions about our products
What types of espresso can Brevoy make?
Brevoy supports double espresso, single espresso, and Nespresso Original capsules, providing a barista-quality coffee experience.
How does the self-heating function work?
Brevoy's self-heating system heats 50ml of cold water to the ideal brewing temperature in just 200 seconds. This ensures perfect espresso without the need for an external kettle.
What is the pressure range for brewing?
Brevoy dynamically adjusts the pressure to 9-15 bars for ground coffee and up to 20 bars for Nespresso capsules, ensuring optimal extraction for each type.
Is Brevoy waterproof?
Yes, Brevoy has an IPX6 waterproof rating, making it safe to use in various outdoor conditions and easy to clean under running water.
How long does the battery last?
Brevoy features a powerful 9000mAh battery. On a full charge, it can heat and brew up to 5-6 cups of espresso using cold water or over 300 cups using pre-heated water. It charges via USB-C.
What materials are used in Brevoy's construction?
Brevoy is made from food-grade ABS and stainless steel, ensuring durability and safety.
Does Brevoy come with a warranty?
Yes, Brevoy comes with a 1-year warranty for any quality-related issues. Please keep your proof of purchase and contact our customer service for warranty claims.